Podohub Order Policies

We are currently completing production and shipping out orders that were placed: 1 week ago.

Here at Podohub, all of our shoe lasts and components are manufactured on demand. This allows for the very high level of customization that is focal to our business. But it also presents challenges, one being providing our valued customers with predictable production timelines. We aim for two weeks. But order volumes can be unpredictable, and this can put us behind schedule.

It is for this reason that we are keeping an updated production timeline at the top of this page. If the current timeline is not acceptable for you, and it is beyond three weeks, please contact us. Providing we haven’t started 3D printing, we can refund your order.

Once an order has been 3D printed, we cannot provide a refund nor can we accept returns unless there was a mistake in the order. We do however provide a discounted rate for any adjustments that may be required. Adjustments are done at the base shoe last price such that any specialty sizing or customization payments do not have to be repeated.

On very rare occasions (less than 1% of orders), a shoe last may break. If this occurs within one year of purchase, we will replace (not refund) the broken shoe last. This is a one time courtesy we provide given we expect the customer to learn to work with our shoe lasts within the limits of the materials.

Our physical and digital shoe lasts may not be copied nor graded by a third party unless the option for extended usage rights is selected and paid for. Designs may not be resold unless it is a shoe last you have paid us to develop and the option for ownership is selected and paid for.

By ordering digital 3D models from us, you agree to assume all responsibility for any risks that come from manufacturing, assembling, and using the shoe last. We do not provide free support for 3D printing shoe lasts. All digital orders are non-refundable. We highly recommend testing the free sample before purchasing models.

We greatly appreciate your business and are excited for you to see all of the advancements we currently have in the pipeline! Thank you!