FAQs
We can develop shoe lasts from a variety of inputs. This includes written instructions, 2D images, 3D models, and even physical samples. One approach is to ship us footwear and we recreate a similar shoe last the footwear would have been made on. Our shoe last designer uses a variety […]
The best way to see pricing is to add items to your cart. All prices get updated based on your selections. For instance, choosing a bespoke or custom shoe last from the level of customization drop down affects cost. When ordering size runs (add various sizes of a style to […]
We ship pretty much everywhere. Shipping prices are shown as you proceed through the checkout process and shipping discounts are applied automatically when ordering in volume. Shipping usually takes a week in North America and two for overseas orders. We can use DHL’s fastest shipping which is more costly but […]
Lead time is shown on your order receipt. You will receive an shipment notification once your order ships. Please avoid inquiring about order status unless one week more than stated lead time has passed without shipment notification. Note that digital orders have the same lead time as physical orders. This […]
Despite being in Canada, the majority of our orders come from the US. Because of this and the fact that it is simpler for a very small business like us to only accept a single currency made us decide to stick with just US currency for now.
Aside from some exceptional situations, we generally do not provide phone support. We are a very small business and do not yet have a dedicated customer service person, which makes providing phone support impractical.
We do provide an option for picking up orders from our shop which you can choose at checkout. But we do not have a showroom for you to visit. This is partly because we only produce orders as they come in and so don’t have a selection of physical shoe […]
You can purchase the insole template before ordering the actual shoe lasts. The way you do this is as follows (please do all steps): Choose “No Shoe Last” under the “Type of Shoe Last” drop down. Check the box for adding the insole tracing to the order. Please make sure […]